Orders are processed within 1–2 business days.

Estimated delivery time after shipment is: 3–5 business days

Delivery estimates are not guaranteed and may vary depending on carrier performance, weather conditions, destination, and other factors outside our control.

Business days are Monday through Friday, excluding major U.S. holidays.

Orders placed before 12:00 PM Pacific Time (PST) on a business day are generally processed and shipped the same day. Orders placed after 12:00 PM PST, on weekends, or on holidays will be processed on the next business day.

Processing times may be longer during periods of high order volume, promotional events, or holidays.

If one or more items in your order become temporarily unavailable, available items may ship separately at no additional shipping charge. Any remaining items will ship as soon as they become available.

Estimated delivery time after order is processed is: 3–5 business days

We currently ship to residential and business addresses within the 50 United States.

At this time, we do not ship to:

• U.S. Territories
• International destinations
• Freight forwarding companies
• International forwarding services
• P.O. Boxes

Orders submitted using restricted shipping addresses may be canceled.

Once your order ships, you’ll receive a shipping confirmation email containing tracking information.

If your order arrives damaged, email us within 48 hours of delivery.

If your shipment appears to be lost or delayed, email us.

If an order is returned to Plaid Circus due to an incorrect shipping address provided by the customer, the customer will be responsible for any applicable reshipping charges.

Shipping charges are non-refundable.

For all shipping inquiries and concerns, email us at: cheers@plaidcircus.com.

Due to the consumable nature of our products:

• We do not accept returns or exchanges for delivered products.
• If your order arrives damaged, defective, missing items, or is incorrect, email us within 48 hours of delivery at: cheers@plaidcircus.com

Please include:

• Your order number
• Photos or video of the issue
• Photos of the shipping packaging when applicable

Our Customer Experience team will review your request and, if approved, provide an appropriate resolution, which may include:

• Replacement product
• Refund
• Store credit

Because many orders begin fulfillment shortly after they are placed, we cannot guarantee modifications or cancellations.

If you need to change or cancel an order, contact us immediately at: cheers@plaidcircus.com

If your order has not yet entered fulfillment, we’ll do our best to accommodate your request.

Once an order has entered fulfillment or has shipped, it can no longer be canceled.

Plaid Circus is committed to providing an accessible and inclusive experience for all visitors.

We are continually working to improve the accessibility and usability of www.plaidcircus.com and strive to align with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

If you experience difficulty accessing any part of our website or have suggestions for improving your experience, we'd love to hear from you.

Email: cheers@plaidcircus.com

We'll make every reasonable effort to provide the information or assistance you need and continue improving the accessibility of our website.

Effective Date: July 21, 2026